Fragmented systems. Manual processes. A legacy platform running out of runway.
Ausgrid is the largest electricity distributor on Australia's east coast by population served, delivering energy to 1.8 million customers across Sydney, the Central Coast and the Hunter region. Like many large organisations, Ausgrid had accumulated data across multiple platforms over many years. Their Synapse-based platform had reached the limits of what it could reliably deliver - performance was inconsistent, maintenance costs were growing, and the analytical capability the business needed simply was not there. The decision to migrate was made. The challenge was doing it without disrupting an organisation that could not afford downtime.