a634a362b7e62ba8bfc29fbf8d335f3829dd6d47

Retail and QSR

Empowering retailers with data-driven insights.

We help retailers transform data into actionable insights that enhance customer experiences, optimise operations and improve business performance through modern data, analytics and AI solutions.

Retail industry expertise

Retail organisations generate vast amounts of data across customers, products, stores, digital channels and supply chains. Turning this data into meaningful insights requires more than technology - it requires an understanding of retail operations, customer behaviour and the decisions that drive business performance. One51 combines deep data and analytics expertise with practical retail knowledge to help organisations improve customer engagement, optimise operations, enhance reporting and unlock new opportunities for growth.

Retail

What we deliver for Retail and QSR organisations

Property 1=customer-personalisation

Customer Analytics and Personalisation

Gain a deeper understanding of your customers through advanced analytics and behavioural insights. We help retailers leverage customer data to improve segmentation, personalise experiences, increase retention and drive stronger customer lifetime value.
Property 1=performance-dashboards

Sales and Performance Analytics

Transform sales data into actionable insights that support better decision-making across products, stores, channels and regions. Monitor performance, identify trends and uncover opportunities to improve revenue and profitability.
limited

Inventory and Supply Chain Insights

Improve inventory visibility and supply chain performance through trusted, data-driven insights. Optimise stock levels, reduce waste, improve product availability and respond more effectively to changing customer demand.
fragmented

Loyalty and Customer Engagement

Unlock greater value from loyalty programs and customer engagement initiatives. Analyse customer interactions, measure campaign effectiveness and identify opportunities to strengthen loyalty and increase repeat purchases.
Property 1=executive-reporting

Executive Reporting and KPI Management

Provide business leaders with trusted, timely and actionable insights through modern reporting and dashboard solutions. Establish meaningful KPIs, improve visibility across operations and support data-driven decision-making at every level.
uncertain

AI and Advanced Analytics

Harness the power of AI and advanced analytics to identify patterns, predict outcomes and support smarter decisions. From demand forecasting and customer propensity modelling to intelligent automation, we help retailers turn data into a competitive advantage.

Retail challenges we help solve

Customer Intelligence Real-Time Insights Supply Chain Analytics Multichannel Growth AI Enablement Operational Efficiency

Customer Intelligence

Understanding and retaining customers - We help retailers consolidate customer data, develop segmentation models and implement analytics and AI solutions that improve personalisation and lifetime value.

Testimonial image
"We've loved working with One51. They're honest, transparent, and never hesitate to challenge us when they believe there's a better approach. They help us deliver projects quickly while keeping our objectives front and centre. Beyond their technical expertise, they've taken the time to understand our stakeholders and our business, enabling us to get the most value from our platforms and investments."

Michael Vera

Head of Data, KFC SOPAC

Case studies

Major Australian brand

A single source of truth with centralised reporting for a major Australian brand

One51 helped a major Australian brand eliminate 3,000 fragmented metrics, migrate to Snowflake and deliver centralised KPI reporting with a single source of truth.

Read Success Story
Major Australian brand

Multi-brand fast food company

Building a composable CDP for a multi-brand fast food company

One51 built a composable Customer Data Platform for a multi-brand fast food company - combining 21 million customer data points into 2 million unique profiles.

Read Success Story
Multi-brand fast food company

Leading global fast-food brand

Understanding customer attitudes with sentiment analysis for a fast-food industry giant

One51 built an end-to-end sentiment analysis and dashboard solution for a global fast-food brand - turning customer reviews into actionable insights by channel, store and category.

Read Success Story
Leading global fast-food brand

Major fast-food company

Equipping one of the largest fast-food companies with supplier self-service analytics

One51 deployed a Vendor Managed Inventory solution on Snowflake for a major fast-food company - enabling secure, bi-directional data sharing with the supplier base.

Read Success Story
Major fast-food company

Global wholesaler with Australian operations

Readying a global wholesaler for Power BI success

One51 helped a global wholesaler with Australian operations build Power BI capability - assessing their current state and delivering a roadmap for scalable BI success.

Read Success Story
Global wholesaler with Australian operations

Major fast-food company

Driving pricing transformation for a major Australian brand

A major Australian fast-food brand, was struggling with a legacy product pricing process that relied on manual updates within its Point-of-Sales (PoS) systems.

Read Success Story
Major fast-food company

Ready to unlock greater value from your retail data?

Let us talk about where your biggest data and AI opportunities are - and what becomes possible when you act on them.

Book a call

Frequently Asked Questions

Retail and QSR

What retail business challenges can One51 help solve?

We help retailers address a wide range of challenges, including customer retention and personalisation, sales and performance visibility, inventory optimisation, executive reporting, operational efficiency and the adoption of AI and advanced analytics. Our solutions are designed to deliver measurable business outcomes.

What technology platforms does One51 use for retail analytics?

We are platform-agnostic and work across Microsoft Fabric, Azure, Databricks, Snowflake, Power BI, Google Cloud Platform and other modern data platforms. We recommend the right technology based on your existing environment, team skills and long-term requirements.

How can data and analytics improve customer engagement for retailers?

By bringing together customer data from multiple channels, retailers can gain a more complete understanding of customer behaviour, preferences and purchasing patterns. We help organisations leverage analytics and AI to improve customer segmentation, personalise experiences, strengthen loyalty programs and increase customer lifetime value.

How long does a retail data analytics engagement typically take?

A Discovery Session takes 90 minutes. A strategy and roadmap engagement typically runs 6 to 8 weeks. A platform implementation or analytics build typically runs 8 to 12 weeks depending on scope. We provide fixed timelines from the outset.

How does One51 approach AI in a retail environment?

We focus on practical AI use cases that deliver tangible business value. Depending on business priorities, this may include demand forecasting, customer propensity modelling, recommendation engines, intelligent automation and advanced operational analytics. We help retailers establish the data foundations, governance and analytics capabilities required for successful AI adoption.

Can One51 help modernise our data and reporting platforms?

Yes. We help retailers modernise legacy reporting environments and implement scalable cloud-based data platforms that provide trusted, real-time insights. Our expertise includes Microsoft Fabric, Azure, Databricks, Power BI and modern analytics architectures that support both operational and strategic decision-making.

What is a composable CDP and why would a retailer need one?

A composable Customer Data Platform is a bespoke solution built within your existing data infrastructure - rather than an off-the-shelf CDP. It integrates data from all customer touchpoints, applies identity resolution to create a single customer view, and connects to marketing activation platforms. One51 has delivered composable CDP solutions for major Australian food retail brands.

What is the first step to working with One51 on a retail data challenge?

The easiest starting point is a 90-minute Discovery Session. We will map your current data landscape, identify the highest-value opportunities and give you a clear, honest view of what a practical first engagement looks like.

Does One51 have experience working with retail organisations?

Yes. One51 has delivered data, analytics and digital transformation solutions for leading Australian retailers and retail-adjacent organisations, including KFC Australia, Craveable Brands, Rexel Group and Kennards Hire. Our experience spans customer analytics, operational reporting, cloud data platforms, AI, business intelligence and enterprise data transformation.

Can One51 help with supply chain and inventory analytics?

Yes. We help retailers improve supply chain visibility and inventory management through data-driven insights. Our work in this area includes Vendor Managed Inventory platforms built on Snowflake, supply chain performance analytics and demand forecasting solutions.