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Outcomes - Managed Data Support

Keep your data running. Free your team to focus on what matters.

We run your data platforms, pipelines and analytics so your internal team does not have to - giving you reliability, cost certainty and the headspace to focus on strategic priorities.

After a data platform is built, someone has to run it. For many organisations that is where things get difficult - the internal team is too small, too busy, or simply does not exist yet. Data pipelines break, reports go stale, platforms drift out of optimisation, and the people who should be driving strategy end up firefighting BAU issues.

Managed Support

We offer tiered managed service arrangements tailored to what your organisation actually needs. We begin with a clear handover to understand your environment, then operate to agreed service levels with transparent reporting on platform health, pipeline performance and analytics delivery. Our teams work as a genuine extension of yours: available, accountable and proactive.

 

  • Data platform operations and support

  • Pipeline monitoring, maintenance and incident management

  • Ongoing analytics and reporting delivery

  • Platform performance optimisation

  • Service level agreements with defined response times

  • Dedicated Service Delivery Manager

  • Regular reporting, health checks and continuous improvement reviews

  • Seamless transition from project delivery to managed operations

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Testimonial image
As Tour de Cure has grown, so has the complexity of our data. One51 Consulting delivered a Microsoft Fabric platform in weeks that gave us a single, trusted view of our fundraising performance and removed a lot of manual effort. The managed service gives us real confidence that the platform is being maintained and supported without needing in-house technical expertise. It means we can focus on our mission, not the infrastructure behind it. This has been a real step change in how quickly and confidently we can use data to support our work.

Jeroen Wortel

CTO, Tour de Cure

Manage the entire Microsoft Fabric data platform for a charity - allowing them to avoid the cost of hiring two specialist team members. Manage the Azure data platform for an energy company so the existing team can focus on new initiatives

Spending too much time keeping the lights on?

Let us talk about what a managed services arrangement could look like.

Frequently Asked Questions

Managed Data Support

Can One51 support a platform built by another vendor?

Yes. We have experience taking over support of data platforms built by other vendors, following a structured assessment and remediation process.

What service levels does One51 commit to?

Service levels are defined in each agreement - typically covering response times for incidents of different severity, platform uptime targets, pipeline monitoring frequency and monthly reporting cadence.

Is managed support suitable for small organisations?

Yes. It is particularly valuable for small and medium organisations needing specialist data platform capability without the cost of a full-time specialist team.

How do I transition from project delivery to managed support?

The transition is planned as part of every project delivery. We design the handover documentation, agree service levels, and begin managed support before the project formally closes.

Can managed support include ongoing analytics delivery?

Yes. Many arrangements include maintaining and updating dashboards, producing regular reports, developing new analytical outputs as requirements evolve, and supporting data-driven decision-making on an ongoing basis.

What is managed data support?

Managed data support is an ongoing service arrangement where One51 takes responsibility for the operation, monitoring and maintenance of your data platforms, pipelines and analytics environment - including incident management, performance optimisation, routine maintenance and analytics delivery.

What happens during a critical incident?

Critical incidents trigger our defined response process - immediate notification, investigation and triage, regular status updates, and resolution within the agreed response time. Post-incident reviews prevent recurrence.

What does a typical managed support arrangement cost?

Entry-level arrangements covering basic platform monitoring and incident response typically start from a few thousand dollars per month. More comprehensive arrangements covering analytics delivery and dedicated support are scoped based on requirements.

How does managed support differ from a project engagement?

A project has a defined scope and end date. Managed support is an ongoing arrangement where One51 operates as an extension of your internal team. Most clients move into managed support after a project delivery.

How does One51 take over support of an existing platform?

We begin with a structured handover and discovery period - reviewing existing architecture, documentation and known issues, assessing platform health, and identifying remediation required before taking operational responsibility.